Delivery and Returns
USA Shipping
FedEx Express (1-2 days) | | UNDER $120, $25*
| UK |
DPD Tracked: 1-3 working days | UNDER £40, £4.50 DPD Tracked: 1-3 working days | FREE OVER £40 DPD Priority Next Day | £7.50 |
| Europe (excluding Spain and Portugal) |
DPD Economy 4-10 days, tracked, customs & duties paid | UNDER €40, €8.00 DPD Economy 4-10 days, tracked, customs & duties paid | FREE OVER €40 DPD Express 2-4 days, tracked, customs & duties paid | UNDER €120, €30 DPD Express 2-4 days, tracked, customs & duties paid | FREE OVER €120 *Orders exceeding €150 in value cannot be processed for EU delivery at this time. This ensures a smooth customs clearance process and helps avoid unexpected additional charges or delays for our customers. |
| USA |
FedEx Standard (3-5 days) | UNDER $40, $8.00*
FedEx Standard (3-5 days) | FREE OVER $40*
FedEx Express (1-2 days) | | UNDER $120, $25* FedEx Express (1-2 days) | | FREE OVER $120*
*Duties and taxes are calculated at checkout so you know your total landed cost upfront, with no surprise fees on delivery.
|
| Canada** / Hong Kong / Switzerland / Norway / Singapore |
DPD Economy tracked 4-10 days | UNDER £40, £8.00 DPD Economy tracked 4-10 days | FREE OVER £40* DPD Express Tracked 2-7 days | UNDER £120, £25* DPD Express Tracked 2-7 days, customs paid shipping for orders over £120 | FREE OVER £120 *Customs Charges May Apply |
| Rest of World (including Portugal) |
DPD Economy tracked 4-10 days | UNDER £40, £8.00 DPD Economy tracked 4-10 days | FREE OVER £40* DPD Express tracked 2-7 days | UNDER £120, £25* DPD Express tracked 2-7 days for orders over £120 | FREE OVER £120 *Customs Charges May Apply |
Economy International Delivery Service: Please let us know if your package doesn’t arrive within 21 days of placing your order. If your package does not arrive within this time frame, we will investigate and advise you on the next steps.
Order issues and refunds
We have a 90 day no quibble returns policy.
We've extended our policy as we know how tricky it can be to find a product that works well for someone's skin, so we want to give you the chance to make sure your purchase is right for you or your gift recipient without worrying.
However, if your product arrives broken or damaged please let us know via our contact form within 14 days to ensure we are able to help with your request.
If you'd like to return your product for any other reason, you can also get in touch via our contact form. Please let us know your order number and the reason for returning your product.
This does not apply to items purchased from the Evolve outlet, when the outlet is running. If you have purchased any items from the outlet we are only able to refund your purchase if the item arrives broken or damaged.